Sam Altman’s AI Prediction: Customer Service Jobs Will Be First Hit, and Job Turnover Is About To Accelerate Historically
Sam Altman, CEO of OpenAI, recently made a startling prediction that sent shockwaves through the customer service industry. During a Federal Reserve fireside chat with Vice Chair Michelle Bowman, Altman declared that entire job categories would be “totally, totally gone,” with customer service roles bearing the brunt of AI automation. He later doubled down on…